Fractional Customer Success and renewals leadership
Stop losing customers you should keep.
VNS Partners gives B2B SaaS companies senior Customer Success and renewals leadership, without a full-time executive hire. We work with companies that have renewals worth protecting, typically $2M to $50M ARR.
Free. 15 questions. Your score appears as soon as you finish.
Illustrative example
- T-120Owner named, risk scored
- T-90Value recap with the customer
- T-60Price and term offer out
- T-30Signed, or escalated
The problem
Most renewals are lost months before anyone notices.
Under $50M ARR, few companies have one person who owns renewals. CSMs, account managers, and finance each touch a piece, and accounts slip past their notice dates. By the time a customer says no, they made the decision a quarter ago.
If any of these sound familiar, you have a system problem, and more headcount won't fix it:
- A renewal surprised you in the last two quarters.
- Net revenue retention is under 100%.
- CS headcount is growing faster than ARR.
- Nobody can say which renewals in the next two quarters are at risk.
How we work
Diagnose, build, then step back.
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01
Diagnose
Every renewal in the next two quarters mapped by owner, date, value, and risk. Your GRR and NRR baseline, cost to serve by segment, and the five fixes worth making first, with the dollars attached.
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02
Build
We design the system and coach your team to run it: risk tiers, a 120-day renewal cadence, health scoring, and automated coverage for accounts too small for a CSM.
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03
Advise
A monthly forecast and win/loss readout, plus quarterly tuning, so the system keeps running after we step back.
Track record
Twenty years of running renewals, with the numbers to show for it.
Results from founder Sean Weber's work as a VP of Customer Success.
- $7.7M to $15.4M
- ARR, doubled at TradeCentric
- 125% / 97%
- Net and gross revenue retention at TradeCentric
- 51%
- Year-over-year expansion growth at Inspect Point
- $200M+
- ARR in customer portfolios led
What you can expect
Senior judgment, and a system your team keeps.
Your team runs it
We direct and coach; your CSMs and account managers execute. When we step back, the cadence keeps going.
People where judgment matters
Strategic accounts get people. The long tail gets automated journeys, with a person stepping in when revenue is at stake.
Measured on what we control
We commit to plans, scoring, the forecast, and playbooks. Clear deliverables, firm hours, and an invoice with no surprises.
For partners
Accountants, fractional CFOs, and fractional CROs: your clients' churn shows up in your work first.
Refer a client, bring us into a deal, or subcontract the post-sale work. Referred work pays you 10% of our fees for the first year.
How partnering worksFind out where your revenue is leaking.
Fifteen questions, five minutes, and a score across the five areas that decide renewals.